Favor Tech Privacy Policy

Favor Tech Sdn Bhd (“Favor Tech,” “our,” “we,” or “us”) provides messaging, Internet calling, and other services to users around the world (collectively, “FavorApp”). This Privacy Policy (“Privacy Policy”) applies to all of our apps, services, features, software, and website (together, “Services”) unless specified otherwise.

Please read our Terms of Service (www …) which describes the terms of use of our Services, so you understand your use of FavorApp.


Information We Collect

1. Favor Tech receives or collects information when we operate and provide our Services, including when you install, access, or use our Services.


Information You Provide

2. Your Account Information

You provide your data personal information including but not limited to your name, email address and current mobile phone number to create a FavorApp account. You provide us the phone numbers of FavorApp users and your other contacts in your mobile phone address book on a regular basis. You confirm you are authorised to provide us such numbers and you expressly acknowledge, agree and give consent to that in order to allow us to provide our Services.

3. Your Messages

We do not retain your messages in the ordinary course of providing our Services to you. Once your messages (including your chats, photos, videos, voice messages, files, and share location information) are delivered, they are deleted from our servers. Your messages are stored on your own device. If a message cannot be delivered immediately (for example, if you are offline), we may keep it on our servers for up to […] days as we try to deliver it. If a message is still undelivered after […] days, we shall delete the same. We also offer end-to-end encryption for our Services, which is on by default, and this means that your messages are encrypted to protect against us and third parties from reading them.

4. Your Connections

To help you organise how you communicate with others, we may create a favorites list of your contacts for you, and you can create, join, or get added to groups and broadcast lists, and such groups and lists get associated with your account information.

5. Customer Support

You may provide us with information related to your use of our Services, including copies of your messages, and how to contact you so we can provide you customer support.

Automatically Collected Information

6. Usage and Log Information

We collect service-related, diagnostic, and performance information. This includes information about your activity (such as how you use our Services, how you interact with others using our Services, and the like), log files, and diagnostic, crash, website, and performance logs and reports.

7. Transactional Information

If you pay for our Services, we may receive information and confirmations, such as payment receipts, including from app stores or other third parties processing your payment.

8. Device and Connection Information

We collect device-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, browser information, internet protocol (IP) address, mobile network information including phone number, and device identifiers. We collect device location information if you use our location features, such as when you choose to share your location with your contacts, view locations nearby or those others have shared with you, and the like, and for diagnostics and troubleshooting purposes such as if you are having trouble with our app’s location features.

9. Cookies

We use cookies to operate and provide our Services, including to provide our Services that are web-based, improve your experiences, understand how our Services are being used, and customise our Services.


Third-Party Information

10. Information Others Provide About You

We receive information other people provide us, which may include information about you. For example, when other users you know use our Services, they may provide your phone number from their mobile address book (just as you may provide theirs), or they may send you a message, send messages to groups to which you belong, or call you.

11. Third-Party Providers

We work with third-party providers to help us operate, provide, improve, understand, customise, support, and market our Services. For example, we work with companies to distribute our apps, provide our infrastructure, delivery, and other systems, supply map and places information, process payments, help us understand how people use our Services, and market our Services. These providers may provide us information about you in certain circumstances; for example, app stores may provide us reports to help us diagnose and fix service issues.

12. Third-Party Services

We allow you to use our Services in connection with third-party services. If you use our Services with such third-party services, we may receive information about you from them; for example, if you use the FavorApp share button on a news service to share a news article with your FavorApp contacts, groups, or broadcast lists on our Services, or if you choose to access our Services through a mobile carrier’s or device provider’s promotion of our Services. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.


How We Use Information

We use all the information we have to help us operate, provide, improve, understand, customise, support, and market our Services.

13. Our Services

We operate and provide our Services, including providing customer support, and improving, fixing, and customising our Services. We understand how people use our Services, and analyse and use the information we have to evaluate and improve our Services, research, develop, and test new services and features, and conduct troubleshooting activities. We also use your information to respond to you when you contact us. We use cookies to operate, provide, improve, understand, and customise our Services.

14. Safety and Security

We verify accounts and activity, and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms, and to ensure our Services are being used legally.

15. Communications About Our Services and our group of companies and/or affiliates

We communicate with you about our Services and features and let you know about our terms and policies and other important updates. We may from time to time provide you marketing for our Services and those related to our group of companies and/or affiliate.

16. Communications About Our Services

We communicate with you about our Services and features and let you know about our terms and policies and other important updates. We may from time to time provide you marketing for our Services.

17. Commercial Messaging

We will allow you and third parties, like businesses, to communicate with each other using FavorApp, such as through order, transaction, and appointment information, delivery and shipping notifications, product and service updates, and marketing.


Information You And We Share

You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.

18. Account Information

Your data personal information including but not limited to your name, email address and current mobile phone number phone number, profile name and photo, online status and status message, last seen status, and receipts may be available to anyone who uses our Services, although you can configure your Services settings to manage certain information available to other users.

19. Your Contacts and Others

Users with whom you communicate may store or reshare your information (including your phone number or messages) with others on and off our Services. You can use your Services settings and the block feature in our Services to manage the users of our Services with whom you communicate and certain information you share.

20. Third-Party Providers

We work with third-party providers to help us operate, provide, improve, understand, customise, support, and market our Services. When we share information with third-party providers, we require them to use your information in accordance with our instructions and terms. You hereby expressly authorised the use of your information to be disseminated to the third-party providers.

21. Third-Party Services

When you use third-party services that are integrated with our Services, they may receive information about what you share with them. If you interact with a third-party service linked through our Services, you may be providing information directly to such third party. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.


Affiliated Companies

22. You agree, consent and acknowledge that we may use and disclose your information to our group of companies and/or affiliates in order to help operate, provide, improve, understand, customise, support, and market our Services and their products and/or services. This includes helping improve infrastructure and delivery systems, understanding how our Services or theirs are used, securing systems, and fighting spam, abuse, or infringement activities. Our group of companies and/or affiliates may also use your information obtained from us to improve your experiences within their services such as making product suggestions and showing relevant offers and advertisements.


Assignment, Change Of Control, And Transfer

23. All of our rights and obligations under our Privacy Policy are freely assignable by us to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or new owner.


Managing Your Information

If you would like to manage, change, limit, or delete your information, we allow you to do that through the following tools:

24. Services Settings

You can change your Services settings to manage certain information available to other users. You can manage your contacts, groups, and broadcast lists, or use our block feature to manage the users with whom you communicate.

25. Changing Your Mobile Phone Number, Profile Name and Picture, and Status Message

You must change your mobile phone number using our in-app change number feature and transfer your account to your new mobile phone number. You can also change your profile name, profile picture, and status message at any time.

26. Deleting Your FavorApp Account

You may delete your FavorApp account at any time (including if you want to revoke your consent to our use of your information) using our in-app delete my account feature. When you delete your FavorApp account, your undelivered messages are deleted from our servers as well as any of your other information we no longer need to operate and provide our Services. Be mindful that if you only delete our Services from your device without using our in-app delete my account feature, your information may be stored with us for a longer period. Please remember that when you delete your account, it does not affect the information other users have relating to you, such as their copy of the messages you sent them.


Law And Protection

27. We may collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to: (a) respond pursuant to applicable law or regulations, to legal process, or to government requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our users, Favor Tech, our group of companies and/or affiliates, or others.


Our Global Operations

28. You agree to our information practices, including the collection, use, processing, and sharing of your information as described in this Privacy Policy, as well as the transfer and processing of your information within Malaysia and to other countries globally where we have or use facilities, service providers, or partners, regardless of where you use our Services. You acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country.


Updates To Our Policy

29. We may, from time to time amend or update our Privacy Policy. We will provide you notice of amendments to this Privacy Policy, as appropriate, and update the “Last Modified” date at the top of this Privacy Policy. Your continued use of our Services confirms your acceptance of our Privacy Policy, as amended. If you do not agree to our Privacy Policy, as amended, you must stop using our Services. It shall solely be your responsibility to review our Terms from time to time and we shall not be liable to you in whatsoever manner in the event of your failure to review our Terms periodically put you in any risk or damage whatsoever.